Frequently Asked Questions
1. Order Processing & Shipping Timelines
Q: What is the estimated delivery time for orders?
A: Orders typically ship within 3-4 weeks, inclusive of processing. Please note that final delivery times may be extended due to customs clearance procedures or regional holidays.
2. Order Modifications & Refunds
Q: What is your policy regarding order changes, cancellations, and refunds?
A: Modifications or cancellations are accepted prior to order shipment. Once an order has been dispatched, we are unable to process changes, cancellations, or issue refunds.
3. Customer Support
Q: How can I contact Customer Support?
A: Our dedicated support team is available to assist you via WhatsApp or email. We strive to respond promptly to all inquiries.
What is the estimated delivery time for orders?
Orders typically ship within 3-4 weeks, inclusive of processing. Please note that final delivery times may be extended due to customs clearance procedures or regional holidays.
What is your policy regarding order changes, cancellations, and refunds?
Modifications or cancellations are accepted prior to order shipment. Once an order has been dispatched, we are unable to process changes, cancellations, or issue refunds.
How can I contact Customer Support?
Our dedicated support team is available to assist you via WhatsApp or email. We strive to respond promptly to all inquiries.